Support Services

Maintenance, support and testing to ensure ongoing value of client’s applications
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Once an application is implemented in an organization, it must be maintained and supported effectively to ensure continuous value and reliability. This is especially crucial to protect client’s technology investment and achieve business objectives over the long run.

Surya can provide its clients with peace of mind through:

  • Application maintenance
  • Global help-desk support
  • Testing services

CASE STUDIES

Development of After Sales Service System for Louis Pion

November 13, 2015

A subsidiary of Galeries Lafayette Group, Louis Pion is a leading retailer and fashion watch manufacturer. Headquartered in France, Louis Pion has more than 170 stores. ERP used by Louis Pion did not cater to the unique requirements of After Sales Se…

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Implementation of BALM at Axis Bank

September 1, 2015

Axis Bank is one of the three largest private sector banks in India, providing services to customers from SME, agriculture, retail business segment and large & mid corporates, the bank has a growing asset size of above 60 Billion USD. The Bank h…

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WHAT PEOPLE SAY

In 2014, Doha Bank decided to move to a structured ALM solution and decided to implement Surya’s BALM. In addition, it was decided to procure a FTP system to meet the profitability measurement requirements. These systems were implemented successfully within in a short span of time in Qatar, Kuwait & UAE. A consolidator that aggregates ALM positions at the head office has also been implemented.
Surya has helped to significantly reduce the end of day processing time to under 45 minutes. Besides the central bank reporting, BALM has helped the bank produce Basel III liquidity reports.We are happy to have partnered with Surya, support from them has been reassuring.

Gaurav Dhingra Head of Financial Risk, Doha Bank

I have been working with Surya Software for 15 years. There were several projects for various companies as different as Street lighting control systems or Watch Retail. The capacity of Surya to understand properly the issues related to specific businesses, to answer quickly to complex proposals, and to deliver on time appropriate developments, have given satisfactory and confidence to the end-users vis-à-vis Surya.
Regarding the maintenance of the implemented systems, Surya fulfills its engagements with great professionalism.
Nevertheless, all the above mentioned performances could not have happened without settling tight relationship between Surya’s teams and the customer’s ones.
This is the key of success that Surya is aware of.

Henri MABILLE CIO, Louis Pion

Surya-soft’s BALM software provides Axis Bank with a Bank-wide asset liability management system capable of handling granular ALM data for both its domestic as well as overseas operations on a daily basis as well as consolidate liquidity positions using BALM consolidator. It offers the Bank an enhanced platform to meet its liquidity and interest rate risk monitoring and analytics requirements in addition to meeting regulatory and internal reporting needs.

Pravat Dash SVP & Head (Market Risk), Axis Bank