Hiring: Support Manager – Fintech

Experience: 8–10 years

Location: Bengaluru, India

Role:

• Own end-to-end customer support for products used by banks.
• Focus on ticket management, customer communication, escalation handling, and people management. Ensure issues are tracked and closed within SLAs.

Key Skills:

• Enterprise product / SaaS support experience
• Strong customer, escalation and people management skills
• Hands-on with ticketing tools, SLA-driven support
• Excellent communication & ownership

Nice to Have:

• Banking / fintech exposure
• Basic knowledge of ALM / IRRBB / balance sheet products